Moon Baby Hair Salon Policies & FAQ’s
What info do I need to know when booking an appointment?
BOOKING POLICY:
You can book an appointment with us on our booking site, via text: 781-816-7016 or by phone: 978-594-4858
Our Policy + Protocol Form is mandatory to be reviewed, signed and submitted for all clients prior to their first visit with us. Our booking system prompts you to fill this form out during the booking process online or you will receive a link to this form via text prior to your first appointment.
At this time, we cannot accommodate services for anyone under the age of 15.
Our stylists have their own individual pricing. An estimate will show once a stylist and service are selected for online booking. If you would like an estimate prior to booking, please contact us by phone or text.
Our doors will remain locked, so please text us when you arrive: 781-816-7016 with your name to check in.
Arrive to your appointment solo. No guests, pets or children are allowed during your appointment at this time. This helps keep our space relaxing and comfortable for all parties. *registered caregivers & service animals are welcome when discussed prior to your appointment.
We will let you know when your stylist is ready for you to come into the salon. Services will begin and end on time as a courtesy to the next guest.
We require a credit card to be kept on file to book an appointment. By scheduling an appointment with us, you give us consent to charge your card on file if you violate our cancellation and other policies. Another appointment will not be permitted to be scheduled until the fee is paid and cleared.
What if I am running late to my appointment?
TARDINESS POLICY:
Let us know ASAP if you are running late as we allow a 10 minute grace period if arriving late. If you arrive too late for your stylist to complete services booked and reserved, you are responsible to pay 75% of the services and time reserved for you. We will do our best with the time we have to accommodate your reserved appointment, if possible.
We urge you to plan accordingly and leave extra time for traffic and parking during our busy season, from mid September-October, especially weekends. If we can not accommodate your reserved appointment and services due to your late arrival, it will lead to a cancellation fee needing to be paid and cleared before you can rebook.
Do you have a Cancellation Policy in place?
CANCELLATION POLICY:
Moon Baby Hair Salon enforces a cancellation policy. We require at least 48 hours notice for all service cancellations, reschedules and service changes, including if you wish to forgo or change any booked services during your appointment.
There will be a fee of 75% of the total service cost automatically charged to your card on file if you no-show, cancel or need to reschedule under the allowed time. This does include cancelling or rescheduling appointments even if they are made less than 48 hours prior to the appointment date. No-shows will automatically be charged a fee of 75% of the missed service costs to their card on file and will not be invited to book services with us in the future. By booking an appointment with us, you are agreeing to our policies.
We are always available via text even during hours we are closed. Our email and voicemail are time stamped and are always an option to contact for cancellations/rescheduling. These are the only valid options for communication to cancel or reschedule an appointment.
A fee or non-refundable/non-transferrable deposit may be required to book future appointments. We reserve the right to not book clients for future appointments if they have violated our cancellation and salon policies.
We send out a courtesy confirmation text &/or email 72 hours prior to your scheduled appointment, as well as a text &/or email reminder 48 hours before your scheduled appointment. If you do not receive a courtesy text/email reminder for any reason, the Cancellation Policy fee will not be waived.
We have the right to have you wear a mask or reschedule the appointment if you arrive showing any symptoms of being sick. This will be considered a cancellation and a fee of 75% of the service cost scheduled being charged to your card on file.
If you need to cancel or reschedule due to being sick, we require that you reschedule at least 7-10 days out from the appointment you are rescheduling for the safety and health of our team and clients.
These policies help keep our stylists schedules sustainable. Our policies are final and are non-negotiable.
How do I know how much my appointment will cost?
PRICING POLICY:
We make every effort to keep our website and menu updated. Each stylist has their own individual pricing. Please note that prices and services are subject to change at any time.
Price estimates are an idea of the total cost of services. You may be charged for extra color, product and time needed to complete your service, which will be communicated to you by your stylist or our receptionist. If you have any questions about pricing, please contact us before your scheduled appointment.
Do you accept tips? If so, what are the options?
GRATUITY POLICY:
Gratuity is not required, but appreciated.
Prices do not include gratuity.
Please ask your stylist their preferred method for gratuity. Currently our stylists are accepting Cash and some are using Zelle for gratuity. Gratuity can not be added to credit cards. The closest ATM is the Salem Five Bank located at 71 Washington Street, about a 6 minute walk from the salon.
Which forms of payment do you take?
PAYMENT POLICY:
We accept Visa, Master Card, Discover, American Express, Apple Pay and Gift Certificates. Cash is not preferred for service payment but will be accepted.
No checks will be taken as payment.
Are you a sustainable salon?
SUSTAINABILITY:
YES! We are excited to be part of Green Circles Salon Sustainability Program. There will be a $3 Environmental Stewardship Fee added to each service ticket to help keep our salon sustainable and allow us to recycle up to 95% of salon waste including hair clippings, foils, color/chemicals and PPE.
All of our products and brands we stock and use are cruelty free, with the majority also being vegan friendly.
If I need an adjustment on my hair after I leave the salon, what do I do?
SERVICE ADJUSTMENT/REDO POLICY:
We do not offer refunds for our work, but we do offer slight complimentary adjustments only within 5 days of your original appointment. If you aren’t comfortable seeing the stylist you were booked with prior, we can have you book with another stylist who may be a better fit for you and your hair.
If you change your hair goals after your appointment, this can not be booked as an adjustment, but will need to be booked as a service which will need to be paid for in full.
The salon owner is not available for redos or adjustments for clients that are not their own.
Do you offer refunds of any kind?
REFUND POLICY:
We do not offer refunds on services or products, including gift certificates.
We do not offer discounted services.
Deposits are non-refundable or transferable.
OTHER TIPS/IMPORTANT INFO FOR YOUR VISIT:
We are not responsible for lost, stolen or damaged items.
We do not offer services for anyone under the age of 15 at this time.
Respect our right to keep a quiet atmosphere for all guests. Take all phone calls outside, and silence your ringtone.
Arrive for your color service appointments with your hair no more than a few days dirty and free of product build up. For Curly Haircut Services, wear your hair how you normally do on a regular basis (not dirty and pulled back) as this service is started on dry hair.
We do not have a parking lot. Metered street parking is available, as well as lots and garages. PPPRK Parking App & Parking maps
Understand that a trim and a haircut are the same price, same timing and require the same steps to complete.
Blowdrys are complimentary with your color and cut services. Forgoing a blowdry will not change the total price.